About us
Welcome to LeliLashes We are based in CALIFORNIA. We offer affordable and a variety of different styles of lashes. Our brand provides high quality with a lightweight design that is meant to be comfortable for daily wear and use. Made with 100% real mink hairs and a 3D/5D design and a thin cotton band. LeliLashes are handcrafted and made to last multiple wears, up to 15-30 with proper care. All products are luxurious, handcrafted and 100% cruelty-free.
FAQs
Questions and Answers On LeliLashes
Are LeliLashes cruelty free?
Yes. All of our lashes are cruelty free. Although they are made from mink fur, we make sure hairs are collected during naturally occuring shedding through seasonal changes in order to guarentee 100% no cruelty.
Are LeliLashes reusable?
Each individual lash is handcrafted and made with a thin cotton band. Our lashes can be work up to 30 times with proper care.
How much does shipping cost?
~ US shipping has a FLAT RATE of $8, FREE shipping with purchases over $50.
~We also offer LOCAL delivery for a rate of $3, FREE with purchases over $30
~We also have CURBSIDE PICKUP for no extra cost.
What form of payments are accepted?
~Our website accepts any form of debit or credit card. All information is secured protected
~PayPal
~Cash option available when ordering from our website for local delivery and curbside pickup. NOTE: please have exact cash total for the cash payment option.
~You can choose the "CASH' option to pay with ZELLE, CASHAPP, APPLEPAY. NOTE: please chat with us, email us, DM us on Instagram for more information on these other form of payment options.
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privacy policy
WE RESPECT YOUR PRIVACY!! In order to keep you informed about our latest products, specials, and other news, we may ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number is not fully visible to us when you place an order and other personal data will be treated with the highest grounds of security and confidentiality, We will not sell, rent, or give away your name, email, or address to anyone without your consent.
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EMAIL POLICY
LELILASHES may sometimes send promotional emails per week to keep our subscribers informed about the latest trends and sales at Lelilashes.com . It is possible to unsubscribe at any time by simply clicking the link at the bottom of an email. Having trouble? Send an email to Lelilashes@hotmail.com with the subject line "unsubscribe". If you are unsubscribed, any emails you receive from Lelilashes@hotmail.com will be directly related to your orders only
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Refund policy
Due to sanitary/health reasons, lashes are not eligible for refunds or exchanges.
If a product is defective, you must notify us WITHIN 24-48 HOURS of receiving your lashes to be eligible for refund/exchange and paid return shipping by us.
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Every purchase is a final sale unless your product is damaged
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Sale items: which includes items sold with a promotional code or marked down in price, are final sale.
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If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY!
Shipping fees are non-refundable.
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HOW TO RETURN AN ITEM TO LELILASHES
After you have read the above, please email us at Lelilashes@hotmail.com requesting instructions on how to return an item. Please make sure to include your order number on the subject line for faster service.
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Shipping policy
SHIPPING POLICY AND QUESTIONS
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Q. How much does shipping cost?
~ US shipping has a FLAT RATE of $8, FREE shipping with purchases over $50.
~We also offer LOCAL delivery for a rate of $3, FREE with purchases over $30
~We also have CURBSIDE PICKUP for no extra cost.
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Q. What are the operating hours for LOCAL DELIVERY and CURBSIDE PICKUP?
~LOCAL DELIVERY hours are Friday-Saturday 11am-2pm
~CURBSIDE PICKUP hours are Monday-Thursday 6pm-8pm, Friday 9am-3pm.
~if you need a better time please EMAIL US
Q. What method is used for shipping?
~All packages are shipped USPS ONLY
Q. Do you ship internationally?
~NOT AT THE MOMENT, WE ARE WORKING ON IT.
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Q. How long does shipping take?
~Shipping takes 7-10 business days, MONDAY THROUGH FRIDAY ONLY , We don’t work on Weekends!
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Q. How do I change or cancel my order?
~Every purchase is a final sale unless your product is damaged.
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Q. Can I return or exchange an item?
~Exchanges are acceptable for damaged product. Please contact THROUGH EMAIL LELILASHES@HOTMAIL.COM with all details regarding your exchange. NOTE: All emails will receive a response within 24-48 hours.
Q. My item was stolen, How can I get a refund?
~Unfortunately, We are not responsible for lost or stolen items.
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Q. Can I cancel my order once I made a purchase?
~Every purchase is a final sale. Order can’t be cancel.
Q. How do I know my order is on the way?
~When you place an order you will receive a confirmation email. Once your order has left our warehouse you will receive an email with your tracking number. We recommend all of our customers to hit the notification button once tracking number is received. This will allow you to keep track of your package.
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LELILASHES is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to.)
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We are also not responsible for any LOST OR STOLEN shipments.
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Issues: If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US AT LELILASHES@HOTMAIL.COM and let us know. It may take a little longer for us to answer email but we go by the day you send the email and the time you receive the package, please make sure you provide your order number, if you don't know your order number can provide NAME AND LAST NAME on the order.
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PLEASE MAKE SURE ALL INFORMATION PROVIDED AT CHECKOUT IS CORRECT.
IF YOU THINK YOU PROVIDED THE WRONG INFORMATION, PLEASE EMAIL US TO FIX THIS PROBLEM ASAP. PLEASE DO NOT WAIT UNTIL YOUR LABEL IS ALREADY MADE TO FIX THIS ISSUE OR FOR YOUR PACKAGE ALREADY TO BE SENT TO REALIZE YOUR INFORMATION YOU PROVIDED IS INCORRECT .